An alternative to on premise contact center solution without any upfront costs for hardware and pay only for what you use without compromising on quality.
Makes it easier for agents to work from home or anywhere without any geographic limitations. All the agents need is a PC, Headset and a good internet connection with VPN to their office.
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Reach customers through various channels such as chat, email, SMS, social media etc proactively and strengthen loyalty.
Manage the entire customer journey with native integrations available and customize screen pops of web pages and/or other applications can be triggered on session events such as ringing/answering a call/chat. Session data can be accessed in screen pop commands through macros which will be replaced just before triggering.
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Chirp softphone that can be used by agents supports encrypted communication on all channels and integrations. The signalling and media of VoIP calls are encrypted using TLS and SRTP respectively. The data exchange for chat, email, social media and any other integration, all happen over secure web sockets.