Interlink’s simple, efficient, and high-performance video conferencing system. TxVideoConf requires zero-configuration and supports full 1080p video quality.
A highly scalable, standards-based IVR system focused on improving agent productivity. TxIVR helps large contact centers automate routine questions/answers processes, thereby driving down both call volumes and operational costs. The product is also customizable to facilitate a wide variety of business practices.
An efficient and cost effective recording system that provides process improvement for inbound/outbound call center environments. Can be applied to a variety of processes ranging from tech support and billing inquiries to customer surveys and sales order entry.
Interlink’s Agent Assisted Voice Solution allowing you to use pre-recorded audio messages to improve the agent/customer interaction. TxAgentVoice dramatically reduces the agent-training period and increases general customer support satisfaction.
TxMonitor is Interlink’s Server Monitoring Solution. It is an easy, scalable, and efficient remote management solution for monitoring/servicing hundreds of enterprise systems.
TxSmartBridge is an advanced teleconferencing bridge. It offers a safe and secure conferencing experience. In addition, multiple simultaneous conferences can be set up and managed effortlessly.
A call queue solution that gives callers the option to be called back by the agent rather than listening to music waiting to be attended to. TxSmartQ essentially creates a better customer service experience while reducing call times.
An Integration Engine that meets today’s rapid deployment requirements. It enables the unrestricted sharing of data among any connected applications or data sources. MITS is a cost effective way to integrate systems throughout your business and improve overall operations