Tx Talk
TxTalk
Omni-channel Interface
Support for multiple SIP accounts
Secure communication
Screen pop on call events
Quality of Service(QOS)
Integrated web browser
FEATURES
An Omni-Channel Customer Engagement Softphone
Omni-channel Interface
TxTalk provides a single Agent Interface for engaging with customers over multiple channels like Voice, Instant messaging, Email, SMS and Social Media. Agents can choose to be part of more than one or two queues belonging to different channels and can view the queue status on a single User Interface.

Integrated Web Browsers
TxTalk has a built in web browser and provides JavaScript APIs. The integrated web browser screens can be used to pop-up CRM, Wrap ups and generic forms. Developers can use the simple APIs to retrieve information and send information or commands to the application.

Dynamic URL Screenpops
Supports dynamic URL screen pops where the URL can be completed by replacing placeholders with call related data just before pop up.
Audio Codecs
Supports a wide range of industry leading audio codecs like GSM, iLBC, G.711aLaw, G.711uLaw, G.722, L16, Speex, Speex FEC, Speex Wideband, Speex Wideband FEC.

Provisioning for enterprise/Active Directory Integration
TxTalk allows smart and easy deployment through a provisioning server. This avoids the user setting up the account details and preferences manually. Also supports active directory integration for user login.

Secure end-to-end communication
Supports secure end to end communication for all the channels it handles. In the case of voice calls,the signalling and the media can be encrypted with the combination of TLS and SRTP. For Instant messaging, Email and Social media, the client-server communication is over secure Web Sockets.
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Support for multiple SIP accounts
Ability for registering to more than one SIP accounts and thus can handle calls from multiple telephony servers.

Quality of Service(QOS)
Real time Quality of service with details about codec in use, packet loss percent, jitter and round trip delay.

Set custom notifications
When agents received calls from multiple queues, custom notifications can be set for each queues that notify the agents when the call is being alerted on their desktop.

Personalized Address Book
Agents can add the frequently dialled contacts into their address book with presence indication.

Call History
History of all the dialled/missed/received calls are available from a single window.

Transfer/Conference/Mute/Hold
Supports all the standard features of a softphone

NAT and Firewall Traversal
Support for STUN, TURN Auto or Manual Firewall Traversal
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Control features through provisioning
Administrators can turn on/off the features through provisioning.

Quick chat
Agents can communicate with each through the easy to use chat facility.

API Support
Third party applications can integrate with the softphone using the API’s provided.

Auto Answer
Incoming calls can be automatically answered with this mode on.
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WORDS FROM OUR CLIENTS
Most attentive, service oriented and responsive service with amazing support …
“I want to take this time to really thank you and your team for all of your support on the initial launch and continued support of Good Technologies Account! You are truly outstanding Service Providers and we really appreciate doing business with you.”
Vicki D Tardif
IT Business Relationship Manager, GTI, Sutherland
“It has been great working with Interlink’s team. Their knowledgeable staff has gained Byrne Dairy a step into the future in regards to our farms. The new TxIVR system has allowed us to be a more competitive choice and has streamlined the test results process. Their customer support is excellent and we look forward to working with them in the future.”
Holly Schadt
Network Administrator & EDI Coordinator, Byrne Dairy Inc.
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