The IVR Bot that talks to its peers and saves costs. If your routine involves calling other call centers and waiting in their long hold queues which are ruining your agent’s productivity, try TxProxyAgent which is an alternate for your real agent.
The Proxy would make the calls and talk to the IVR on the other end if any and keep waiting in their queues just like any real agent would until a real agent answers the call on the other end. Your agent would be involved only when he has somebody to talk to.
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Reduce the time spent by the agents waiting for the support executives. This could take anywhere between one minute to 40 minutes or even more depending on the traffic. With TxProxyAgent, the agents can focus on other tasks during the unnecessary queue wait time and take the call only when the support executive is ready at the other end.