About Interlink

TELENETIX

Telenetix was established in 2004 to provide high-end niche research, development and support services to Interlink Network Systems, USA. As a company founded by a techie and run by techies, we only deal with technologies that interest us. Telenetix's research focus is in areas like TDM telephony (E1/T1), Computer Telephony, IP telephony, IVR, Speech recognition, Text-to-speech, audio/video logging, Interface engines, workflow engines, etc. Telenetix's research activities comprise a mix of strategic basic research, applied research and pre-product development research.

Being primarily a research and development center, Telenetix has carved an unique niche in the Indian software and telecommunications arena. Telenetix has taken a high level view of the communications services space by combining key basic research with engineering expertise to create innovative solutions. Telenetix has strong expertise in the areas of distributed systems and service oriented architectures, particularly when applied to the telecommunications domain.

THE SCENIC LOCATION

Telenetix is currently located near the scenic town of Manipal with the mighty western ghats (see the picture) as background. Located in coastal Karnataka, just 10Kms away from the beach, Manipal has one of the most cosmopolitan environments only major metros can provide. Only 65Kms away from the closest airport with direct daily flights to many major Indian cities and Gulf countries. It is about 9 hours drive from Bangalore. The closest traffic signal is about 70Kms away. Since this location is situated upon a hill, one can enjoy fresh mountain air all the time. The cost of living is very low, and there is neither traffic nor pollution. Manipal is a very famous campus town with more than 25 colleges with students from 51 countries and practically from every state in India. Nobody would be an outsider here.

RESEARCH

Research is the most key ingredient for any product development. We spend nearly half of our manpower on research activities at any given time. We study and understand various industry standard technologies out there, especially in open source communities. Thus we avoid reinventing wheel, and stand on the shoulders of the giants. Key areas of focus are IP Telephony, inter-process communications, Networking, WebRTC, Speech Recognition, Data Science, Solar Controllers, etc. We train and encourage our engineers to think out of the box, think from first principles, re-learn mathematics, and develop a critical eye and clarity of thought to see and understand everything from a clear perspective.

DEVELOPMENT

We design & develop products based on the foundation of our research output. We have created Medical information exchange rule engines, IVR engines with Speech/DTMF/TTS, Voice Recorders, Screen Recorders, Session Border Controllers, Universal queues (call/chat/email/FB/twitter/sms), Messaging framework, Dialers, CallVerifiers, etc. Every one of these products are cloud enabled and require no special hardware to run. We have developed a modular design philosophy that abstracts all the common features of various products into common modules, which results in very less repetition and maximum reuse of common functionalities. Thanks to this, any new product development doesn't start from scratch, but around 50 percent. Redundancy and load balancing are key features of our core design, every component interacts with other component via role based messaging, using the swarm intelligence routing. This lets us add/remove components in the installation hive dynamically.

DEPLOYMENT

Deployment of the above products for various applications needs top notch domain experience as well as product familiarity. We usually have product architects and developers involved in end users deployment, which is practically unheard of in enterprise solutions. But our rather unusual practice results in high domain knowledge for product architects and developers, as well as high quality/reliability for the deployment and high satisfaction for the customers. We can pass the buck to no one. We rotate our engineers through Testing, Deployment and Development on a regular basis. This has resulted in high degree of synergy as the Developer knows firsthand how it will be tested and deployed. As a result our engineers do not suffer the "It works in my machine" syndrome.

SUPPORT

Products need support, often on 24x7 basis. We have 24x7 phone support catering to different SLAs. Unlike large companies, our customers are not led through an endless maze when it comes to complex field problems. We have highly trained support professionals available on chat/email channels to take care of customer needs. If the first level support can't solve the problem within the time specified in the SLA, the problem gets escalated to product development team.