- Enterprise Platform with Automated Call, Chat , Email and Social media distribution
- Omni-Channel Unified Agent Interface (Chirp Softphone)
- Outbound Dialer with Campaign Manager and Predictive dialer
- Quality Assurance Module with 100 % recording, Screen Capture and evaluation tool
- Supports WebRTC, Skype and 3rd party mobile App integration
- PCI DSS compliant
Why Interlink is Perfect Technology partner for your Contact Center ?
30 Years of Innovation
Easy Integration
Maximum Software Minimum Hardware
Hybrid Offering (Cloud / OnPremise)
Seamless 24*7 Support
Maximize your agent productivity with 90% call connect
Unique features of TxContact Platform
Unified Dashboard
Get the statistics of all types of channel items(calls, chats, emails, social media interactions etc.) that are queued and being handled by the agents in real time.
Skills Based Routing
Helps in routing the customer call from a queue to the most appropriate agent. Talk times inherently decrease when customers are able to talk to the right agent.
IVR (Speech Recognition and DTMF)
Design any callflow with speech recognition and TTS in multiple languages.
Preferred Agent
Assign a customer call to a particular agent if agent is available.
Quality and 100% Recording
Record inbound and outbound calls. Listen to the past recordings at any time over a secure channel.
Priority Call Queuing
This feature lets you assign priority to callers, thereby ensuring that the customers with high priority are not waiting on hold for a while.
Multi-tenancy Support
Provides in-built support for multiple tenants and maintains transparency by not sharing any data across tenants.
Complete Redundant/Scalable Architecture
Provides a complete geographical redundant architecture and can be scaled to quickly meet demand. Optimal performance regardless of call volume or the number of agents.
Provisioning
Provision the contact center phones without any manual intervention.
Security
All the communication between the agent and the cloud contact center can be completely encrypted
Interlink Network Systems is recognized by
CIOReview, a technology magazine, has been at the forefront of guiding organizations through the continuously disruptive landscape and providing enterprise solutions to redefine the business goals of enterprises tomorrow.
View Full Article
Business APAC Magazine features futuristic, client-centric,innovative tech companies in its special issue The Business APAC Fast Forward Tech Companies, 2019.
View Full Article
We achieve this by making sure that the underlying technology is customizable, robust & developed in house to reduce our dependence on third party components
View Full ArticleHere is what our customers say about us
It has been great working with Telenetix’s team. Their knowledgeable staff has gained Byrne Dairy a step into the future in regards to our farms. The new TxIVR system has allowed us to be a more competitive choice and has streamlined the test results process. Their customer support is excellent and we look forward to working with them in the future.
Holly Schadt
Network Administrator & EDI Coordinator
Byrne Dairy, Inc.
I want to take this time to really thank you and your team for all of your support on the initial launch and continued support of Good Technologies Account! You are truly outstanding Service Providers and we really appreciate doing business with you
Vicki D Tardif
IT Business Relationship Manager, GTI
Sutherland
It has been a sincere pleasure working with Telenetix over the past two years. They have assisted PETCO with a few important projects and are always very helpful, informative and deliver great results on time. Not only are they great partners but experts in their line of work which is very reassuring for our ever growing and changing company. I look forward to many more years of working together.
Tanya Yerevanian
Manager, Global Managed Services
PETCO Animal Supplies
Telenetix has provided Praxair with excellent customer service over the past two years. Telenetix truly partners with us to understand our business requirements and produce quality results. Telenetix is always readily available to assist us with any support issues and has taken us to the next level with our technological capabilities. The Telenetix team always finds a way to “make it happen” for Praxair.
Kathy Arrastia
Customer Care Center Manager
Praxair
We will give them the highest star rating on their product's stability, versatility, scalability, support, ease of use, speed to deliver and service. We recommend Telenetix to all such BFSI businesses who need a lifetime strong technology partner for their complete Omni Channel Support System
Aqib Kazi
Manager
Mswipe