Demo - Interlink

All in One Customer Engagement Solution for Enterprise

  • Enterprise Platform with Automated Call, Chat , Email and Social media distribution
  • Omni-Channel Unified Agent Interface (Chirp Softphone)
  • Outbound Dialer with Campaign Manager and Predictive dialer
  • Quality Assurance Module with 100 % recording, Screen Capture and evaluation tool
  • Supports WebRTC, Skype and 3rd party mobile App integration
  • PCI DSS compliant

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We Power the most Innovative Enterprises

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Why Interlink is Perfect Technology partner for your Contact Center ?

Motivating working conditions

30 Years of Innovation

Learning Opportunities

Easy Integration

Talented Team

Maximum Software Minimum Hardware

>Motivating working conditions

Hybrid Offering (Cloud / OnPremise)

24*7 Support

Seamless 24*7 Support

Maximum Productivity

Maximize your agent productivity with 90% call connect


Unique features of TxContact Platform

Unified Dashboard

Get the statistics of all types of channel items(calls, chats, emails, social media interactions etc.) that are queued and being handled by the agents in real time.

Generate Leads through dialer
prioritize the calls

Skills Based Routing

Helps in routing the customer call from a queue to the most appropriate agent. Talk times inherently decrease when customers are able to talk to the right agent.

IVR (Speech Recognition and DTMF)

Design any callflow with speech recognition and TTS in multiple languages.

Generate Leads through dialer
prioritize the calls

Preferred Agent

Assign a customer call to a particular agent if agent is available.

Quality and 100% Recording

Record inbound and outbound calls. Listen to the past recordings at any time over a secure channel.

Generate Leads through dialer
Generate Leads through dialer

Priority Call Queuing

This feature lets you assign priority to callers, thereby ensuring that the customers with high priority are not waiting on hold for a while.

Multi-tenancy Support

Provides in-built support for multiple tenants and maintains transparency by not sharing any data across tenants.

prioritize the calls
Generate Leads through dialer

Complete Redundant/Scalable Architecture

Provides a complete geographical redundant architecture and can be scaled to quickly meet demand. Optimal performance regardless of call volume or the number of agents.


Provision the contact center phones without any manual intervention.

prioritize the calls
Generate Leads through dialer


All the communication between the agent and the cloud contact center can be completely encrypted

Interlink Network Systems is recognized by

CIO reviews - Top 10 contact center Providers

CIOReview, a technology magazine, has been at the forefront of guiding organizations through the continuously disruptive landscape and providing enterprise solutions to redefine the business goals of enterprises tomorrow.

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Fast Forward Tech Companies

Business APAC Magazine features futuristic, client-centric,innovative tech companies in its special issue The Business APAC Fast Forward Tech Companies, 2019.

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Silicon India recognised the Interlink

We achieve this by making sure that the underlying technology is customizable, robust & developed in house to reduce our dependence on third party components

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Here is what our customers say about us