Timeline - Interlink

how it started

Our Roadmap

1991

Founded

Interlink is founded with the creation of MITS

1997

IIWeb

IIWeb product is launched

1999

MITS

MITS Integrated Development Suite is launched

1999

Transzip IVR/Recording service

Transzip IVR/Recording service for medical transcription is launched

2000

TxRecord

The recorder from Transzip is spun-off into an independent product called TxRecord

2001

Transzip

Transzip upgraded from analog to T1/E1 technology

2002

TxRecord

TxRecord supports E1/T1 trunk recording using high impedance boards

2003

TxIVR

The IVR from Transzip is spun-off into an independent product called TxIVR

2004

Telenetix

Founded to focus on Telephony & Universal Communications products.

2005

TxIVR

TxIVR supports CT integration with Avaya CM

2006

TxScreenCapture

TxScreenCapture, a screen capturing solution is released

2008

TxVideoConf

TxVideoConf conferencing product is launched

2009

TxContact(2009-2011)

The entire telephony product line is recreated using SIP and named as TxContact.

2012

TxIVR and TxRecord

TxIVR/TxRecord supports CT integration with Microsoft Lync

2012

TxSpeechConnect

TxSpeechConnect is launched

2013

TxCallVerify

TxCallVerify for Lync is launched

2013

TxDialer

TxDialer - an outbound dialer is launched

2014

TxContact

TxContact cloud services launched

2014

TxTalk

TxTalk - softphone is launched

2015

TxSmartQ

TxSmartQ ACD launched

2016

TxSmartQ

TxSmartQ – Added Omni Channel Support and Geographic Redundancy

2017

TxVirtualGuide

TxVirtualGuide is launched

2017

TxHelpDesk

TxHelpDesk - Omnichannel customer support ticketing system was launched.

2019

Chirp

Chirp - Omnichannel client released.

2019

TxProxyAgent

A2A conversational IVR is launched

2020

TxSmartCloud

Remote Agents to work seamlessly.
Cloud Hosting at 3 Geographic Locations in USA & India

2021

CRM Plug-ins

TxContact is now integrated with all leading CRMs across Globe. Listed in 25+ Global Software Marketplace

2022

TxSpeechAnalysis

Language Transcription, Sentiment Analysis was Launched. TxContact Active Customers in 10+ Industry Verticals Globally