Chirp - Interlink

Ominichannel recording

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Get started with basic PBX functionalities using quick and easy to use wizard that will guide you through the whole installation process.

PBX FEATURES :

  • Built-in multi-language IVR
  • Simultaneous Ringing
  • VoiceMail to Email
  • Auto Provisioning for phone management
  • Supported Telephony Interfaces : Analog , E1, T1 , SIP , SS and more . . .

Administration

Manage the basic features using the administration tools and configure them according to the user roles. The users can be provisioned automatically through the provisioning server without needing the IT support to configure each desktops.

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improved customer satisfaction
Ensures security

Feature rich softphone

TxTalk is a proprietary, Omni-channel, feature-rich SIP softphone designed and developed to address the specific business needs of next generation Contact Centres. Its unique design with built-in screen-pop window enables users to access third- party applications like CRM, Databases and other web based applications without having to toggle between applications.

CALL FEATURES:

  • Blind Transfer
  • Remote Call Pickup
  • Configure Personal Greetings
  • Hot Desking and more . . .

Built in auto Attendant IVR

Create automated greetings/messages and play the important message about your products/services to the customers. Increase the efficiency by directing the caller with right options and transfer them to the department or individual extensions based on their choices. In case of non-availability of the person at the desk IVR can announce the right message to the customer and ask them to leave a voicemail.

CONTACT CENTER FEATURES:

  • Agent wrap up time
  • Real time dashboard
  • Basic Screenpop
  • Call Blocking and more . . .

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