IVR

FEATURES

The search for an open, scalable and easy-to-maintain IVR ends here

DTMF and Speech Recognition modes

Supports touch-tone detection and speech recognition in multiple languages.

Customizable callflow

Any callflow ranging from simple to complex can be completely customized depending on the application requirements.

Audio and TTS

Supports pre-recorded audio files and TTS(Text to Speech) in multiple languages..

CRM integration

Supports integration with various CRM’s such as Connectwise, Microsoft Dynamic CRM, Salesforce, Oracle, Sugar CRM, vTiger and Siebel.

VoiceXML

Supports VoiceXML 2.0 specification including audio playback and recording, voice recognition and touch-tone entry, speech synthesis, call transfers, and more.

Call Blocking

Customize a list of numbers to be blocked to stop any bots or spam callers from using your IVR resources. Calls are dropped immediately if the number is in the blocked list.

Reporting

Provides detailed summary of each call and allows generation of reports daily, weekly and export in various formats.

Payment Gateway Integration

Supports secure Payment Gateway Integration. We are certified by CyberSource, PayPal, Authorize.Net, FirstData/Bank of America etc. The integration can be used to process Credit Card and Debit card transactions while accepting online orders from customers.

Database integration

Supports integration with Microsoft SQL server, MySQL, Oracle etc…

CTI Integration

Supports complete CTI integration with various CRM’s like Salesforce, Microsoft Dynamic CRM, vtiger and Siebel. This integration automatically brings up customer information stored in the CRM for agents when they answer the call.

Investment protection

Works with your existing analog lines or digital T1/E1 lines or SIP trunks. Our modular design makes it easy to add on capacity, while maintaining your existing infrastructure.

Complete Redundant/Scalable architecture

Provides a complete geographical redundant architecture and can be scaled to quickly meet demand. Optimal performance regardless of call volume is guaranteed.

GUI Editor

Easy to use GUI editor with ability to create any complex IVR menus.

Supports W3C standards

Supports W3C standards like SRGS, SSML and VoiceXML.

Callflow updates

Any changes to existing callflows can be done without any downtime.

Hosted / Cloud based solution

Offers hosted or cloud based solution depending on your business requirements.

Certified Lync Ready

Compatible with Microsoft Lync 2010, Lync 2013 and Skype for Business editions.

DNIS Based Call flow

Supports DNIS based call flows to be presented to the caller.

Flexible Pricing options

You can opt for a cloud hosted solution or have the IVR implemented at your premises, maintained by your own internal staff.

For Skype for Business, Avaya And Freeswitch

  • CELT (32 kHz and 48 kHz)
  • G.722.1 (wideband)
  • G.722.1C (wideband 32 kHz)
  • G.722 (wideband)
  • G.711
  • G.726 (16k, 24k, 32k, 48k) AAL2 and RFC 3551
  • G.723.1 (passthrough)
  • SILK

For Skype for Business, Avaya And Freeswitch

  • CELT (32 kHz and 48 kHz)
  • G.729A (Requires a license unless using passthrough)
  • AMR (passthrough)
  • iLBC
  • Speex (narrow and wideband)
  • LPC-10
  • DVI4 (ADPCM) 8 kHz and 16 kHz

FEEL FREE TO DOWNLOAD OUR PRODUCT SHEET

INTEGRATION SUPPORT

Supports built in Connectors to various systems

OUR CLIENTS

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WORDS FROM OUR CLIENTS

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