IVR
FEATURES
The search for an open, scalable and easy-to-maintain IVR ends here
DTMF and Speech Recognition modes
Supports touch-tone detection and speech recognition in multiple languages.

Customizable callflow
Any callflow ranging from simple to complex can be completely customized depending on the application requirements.

Audio and TTS
Supports pre-recorded audio files and TTS(Text to Speech) in multiple languages..

CRM integration
Supports integration with various CRM’s such as Connectwise, Microsoft Dynamic CRM, Salesforce, Oracle, Sugar CRM, vTiger and Siebel.

VoiceXML
Supports VoiceXML 2.0 specification including audio playback and recording, voice recognition and touch-tone entry, speech synthesis, call transfers, and more.

Call Blocking
Customize a list of numbers to be blocked to stop any bots or spam callers from using your IVR resources. Calls are dropped immediately if the number is in the blocked list.
Reporting
Provides detailed summary of each call and allows generation of reports daily, weekly and export in various formats.

Payment Gateway Integration
Supports secure Payment Gateway Integration. We are certified by CyberSource, PayPal, Authorize.Net, FirstData/Bank of America etc. The integration can be used to process Credit Card and Debit card transactions while accepting online orders from customers.

Database integration
Supports integration with Microsoft SQL server, MySQL, Oracle etc…
CTI Integration
Supports complete CTI integration with various CRM’s like Salesforce, Microsoft Dynamic CRM, vtiger and Siebel. This integration automatically brings up customer information stored in the CRM for agents when they answer the call.

Investment protection
Works with your existing analog lines or digital T1/E1 lines or SIP trunks. Our modular design makes it easy to add on capacity, while maintaining your existing infrastructure.
Complete Redundant/Scalable architecture
Provides a complete geographical redundant architecture and can be scaled to quickly meet demand. Optimal performance regardless of call volume is guaranteed.

GUI Editor
Easy to use GUI editor with ability to create any complex IVR menus.

Supports W3C standards
Supports W3C standards like SRGS, SSML and VoiceXML.

Callflow updates
Any changes to existing callflows can be done without any downtime.

Hosted / Cloud based solution
Offers hosted or cloud based solution depending on your business requirements.

Certified Lync Ready
Compatible with Microsoft Lync 2010, Lync 2013 and Skype for Business editions.
DNIS Based Call flow
Supports DNIS based call flows to be presented to the caller.

Flexible Pricing options
You can opt for a cloud hosted solution or have the IVR implemented at your premises, maintained by your own internal staff.

For Skype for Business, Avaya And Freeswitch
- CELT (32 kHz and 48 kHz)
- G.722.1 (wideband)
- G.722.1C (wideband 32 kHz)
- G.722 (wideband)
- G.711
- G.726 (16k, 24k, 32k, 48k) AAL2 and RFC 3551
- G.723.1 (passthrough)
- SILK

For Skype for Business, Avaya And Freeswitch
- CELT (32 kHz and 48 kHz)
- G.729A (Requires a license unless using passthrough)
- AMR (passthrough)
- iLBC
- Speex (narrow and wideband)
- LPC-10
- DVI4 (ADPCM) 8 kHz and 16 kHz
FEEL FREE TO DOWNLOAD OUR PRODUCT SHEET
WORDS FROM OUR CLIENTS
Most attentive, service oriented and responsive service with amazing support …
“I want to take this time to really thank you and your team for all of your support on the initial launch and continued support of Good Technologies Account! You are truly outstanding Service Providers and we really appreciate doing business with you.”
Vicki D Tardif
IT Business Relationship Manager, GTI, Sutherland
“It has been great working with Interlink’s team. Their knowledgeable staff has gained Byrne Dairy a step into the future in regards to our farms. The new TxIVR system has allowed us to be a more competitive choice and has streamlined the test results process. Their customer support is excellent and we look forward to working with them in the future.”
Holly Schadt
Network Administrator & EDI Coordinator, Byrne Dairy Inc.