Increase the first call resolution rate by transferring callers to the most appropriate agent. Reduce the time spent by the caller waiting in the queue by providing more self-service options in IVR. Design the callflows using a simple to use drag and drop editor. Reduce the IVR abandonment rate by employing methods that improve customer satisfaction.
Prioritize the callers based on various customer information and provide the best customer service by routing them to the most skilled agents. The agents when presented with the call along with the context of the conversation will be able to provide a personalized experience without the need for asking repetitive questions.
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Improve the quality of customer service proactively with the help of ASR, TTS, voice biometrics, recording along with multi-language support. Reduce the number of calls transferred to agents by providing the menus using the advanced features making the traversal of callflow easier for the customers.
Supports integration with various CRM’s such as Connectwise, Microsoft Dynamic CRM, Salesforce, Zoho, Oracle, Sugar CRM, vTiger Siebel making your transition easier. Certified for secure Payment Gateway Integration by CyberSource, PayPal, Authorize.Net, FirstData/Bank of America etc. The integration can be used to process Credit Card and Debit card transactions while accepting online orders from customers. Integrate with any databases/webservice APIs to retrieve customer information and provide the call flows accordingly.
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Works with your existing analog lines or digital T1/E1 lines or SIP trunks. Our modular design makes it easy to add on capacity, while maintaining your existing infrastructure.
United online is a leading provider of internet products and services. Their services include internet access, email, online social networking and marketing. With about 50 million registered users, the company is popularly known for its internet access services such as NetZero and Juno. The company offers services like accelerated dial-up Internet access, standard dial-up Internet access and a free dial-up Internet access service. These services are available across 10,000 cities nationwide.
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